Izveštaji o pouzdanosti automobila

Opšte diskusije o markama i modelima automobila
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nikaragva
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Re: Izveštaji o pouzdanosti automobila

Post od nikaragva » 20 Dec 2015, 14:43

Da nema VW, Ford bi bio najgori :D

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Geza
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Re: Izveštaji o pouzdanosti automobila

Post od Geza » 26 Mar 2016, 21:26

Automotive Recalls Drive Decline in Service Satisfaction, J.D. Power Study Says
http://www.jdpower.com/press-releases/2 ... -csi-study

Audi Ranks Highest in Customer Satisfaction with Dealer Service among Luxury Brands; MINI Ranks Highest among Mass Market Brands

TROY, Mich.: 16 March 2016 — Customer satisfaction with dealer service related to an automotive recall declines for the first time in six years, according to the J.D. Power 2016 U.S. Customer Service Index (CSI) Study,SM released today. The drop in satisfaction this year, which comes on the heels of a record number of recalls, stems from customers feeling that dealers do not give the same level of attention to recall work as they do to non-recall maintenance and repairs.

The study measures customer satisfaction with service at a franchised dealer facility for maintenance or repair work among owners and lessees of 1- to 5-year-old vehicles.

More than 51 million vehicles were recalled in 2015, according to the National Highway Traffic Safety Administration. As recall numbers soar, customer satisfaction with recall service drops to 781 on a 1,000-point scale in 2016, down from 789 in 2015. In comparison, satisfaction among customers with non-recall servicing averages 809 in 2016.

Compared with customers having non-recall work performed, those having recall work done are less likely to have their vehicle returned to them cleaner and with the same settings as when they brought it in and less likely to be contacted by the dealer after the service is complete.

“While it may be tempting for dealers to focus more on repair or maintenance work, recall customers represent both an opportunity and a risk to the brand and dealer,” said Chris Sutton, vice president, U.S. automotive retail practice at J.D. Power. “There is a need for consistency in the service experience, regardless of the reason for the visit. A lack of consistency, particularly for recall work, can damage customers’ perceptions of the brand and negatively impact their likelihood to recommend and repurchase the brand.”

Overall customer satisfaction, which is based solely on the first three years of ownership, with dealer service averages 854 in the luxury segment in 2016, up from 852 in 2015, and 797 in the mass market segment, up from 792.
Highest-Ranked Nameplates

Audi ranks highest in satisfaction with dealer service among luxury brands, with a score of 874. Following Audi in the luxury ranking are Lexus (869); Cadillac (863); Mercedes-Benz (857); and Jaguar and Lincoln in a tie (856 each).

MINI ranks highest in satisfaction with dealer service among mass market brands, with a score of 858. Rounding out the top five mass market brands in the ranking are Buick (849), GMC (830), Chevrolet (818) and Hyundai (814).
Key Study Findings
Wait Time – An Hour or Less is the Magic Number: The study finds that 70% of all service customers are willing to wait between one and two hours to have their vehicle serviced. Additionally, 17% of service customers will wait less than an hour or not at all for service, demonstrating the importance of providing loaner vehicles and offering shuttle service, as well as amenities in the waiting area. Customer satisfaction averages 835 when the wait time is less than one hour and 40 minutes, and dips to 756 when the wait is longer.
Service with a Smile: Service satisfaction improves by 44 points when a service advisor greets customers within two minutes of their arrival; yet, 27% of customers indicate they had to wait longer for a greeting.
In Search of the Elusive Tire Customer: In the first five years of ownership, the components that customers most frequently replaced during the past 12 months are front wiper blades (25%); tires (22%); brake pads (6%); rear wiper blades (6%); and batteries (5%). Among these, tires are the only replacement component that customers are more likely to have replaced at a non-dealer facility than at a dealer facility. Dealers should take note of this finding, as their ability to retain customers for tires is important. Among customers who purchased tires at a dealership, 40% say they “definitely will” repurchase the same brand, compared with 31% of those who purchased from a non-dealer.
Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1] customers and 38% of Gen Y customers prefer to receive service updates via text message or email. Even 22% of Boomer customers prefer text or email communication. The willingness to communicate according to customer preference is a tremendous opportunity to increase satisfaction.
The Value of Getting it Right the First Time: The vast majority (94%) of customers who take their vehicle in for service indicate that the dealer fixed it right the first time. However, among the 6% of customers indicating the service work was not completed right on the first visit, satisfaction drops to 611, which is 207 points lower than among those whose work was completed right the first time. The most frequently cited reasons for the vehicle not being fixed right the first time are “work performed didn’t correct the problem” (28%) and “dealership could not find the problem” (22%).

The 2016 U.S. CSI Study is based on responses from more than 72,000 owners and lessees of 2011 to 2015 model-year vehicles. The study was fielded between October and December 2015.

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Difermo
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Pridružio se: 19 Okt 2015, 14:26

Pouzdanost brendova

Post od Difermo » 05 Jun 2016, 11:15

Nadjoh na netu ovu statistiku o pozudanosti automobila (tj. motora). Sad ne znam koliko je stara ova statistika ali ne sto mi tu "SMRDI"

Engine reliability – Top 10 brands according to Warranty Direct
01. Honda (failure rate: 1 in 344)
02. Toyota (failure rate: 1 in 171)
03. Mercedes-Benz (failure rate: 1 in 119)
04. Volvo (failure rate: 1 in 111)
05. Jaguar (failure rate: 1 in 103)
06. Lexus (failure rate: 1 in 101)
07. Fiat (failure rate: 1 in 85)
08. Ford (failure rate: 1 in 80)
09. Nissan (failure rate: 1 in 76)
10. Land Rover (failure rate: 1 in 72)

Engine reliability – Bottom 10 brands according to Warranty Direct
01. MG Rover (failure rate: 1 in 13)
02. Audi (failure rate: 1 in 27)
03. Mini (failure rate: 1 in 40)
04. Saab (failure rate: 1 in 40)
05. Vauxhall (failure rate: 1 in 41)
06. Peugeot (failure rate: 1 in 44)
07. BMW (failure rate: 1 in 45)
08. Renault (failure rate: 1 in 46)
09. Volkswagen (failure rate: 1 in 52)
10. Mitsubishi (failure rate: 1 in 59)

Zar mercedes ne koristi DCI motore koje koristi i Renault? A razlika je ogromna po ovoj statistici
A i nigde ne vidim Mazdu. Pa mi malo cudna ova statistika.
Bas me zanima koliko su pouzdani Hyundai-evi 1,6 CRDi motori. Imaju li neke boljke

Pa bih voleo da cujem sve prednosti i mane raznih motora na jednom mestu. Mozda nekad i pomogne nekome oko kupovine automobila

P.S. Nisam nasao ovu temu na forumu, pa se izvinjavam ako vec postoji. Ako neko ima adekvatniji naziv za temu, moze i da se promeni :). A i izvinjenje, ako je smestena u pogresan deo foruma. Nisam znao gde da smestim, a ovde mi najlogicnije

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trojanac
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Re: Pouzdanost brendova

Post od trojanac » 05 Jun 2016, 11:32

Pitanje je kad je statistika rađena jer sve to varira osim možda kod par proizvođača.

Tapatalk @ Desire 626
Posetite Garaža blog !

Difermo
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Pridružio se: 19 Okt 2015, 14:26

Re: Pouzdanost brendova

Post od Difermo » 05 Jun 2016, 11:42

Sad nadjoh jos jedan clanak. Izgleda je podatak iz 2013
http://www.carscoops.com/2013/01/warran ... least.html

Ali nadjoh od istog izvora iz 2015 i rezultati su drugaciji hahhaha

The full results were as follows:

1 Honda
2 Suzuki
3 Toyota
4= Chevrolet
4= Mazda
6 Ford
7 Lexus
8 Skoda
9= Hyundai
9= Nissan
9= Subaru
12= Daewoo
12= Peugeot
14 Fiat
15 Citroen
16 Smart
17 Mitsubishi
18 Kia
19 Vauxhall
20 Seat
21 Renault
22 Mini
23 Volkswagen
24 Rover
25 Volvo
26 Saab
27 Land Rover
28= BMW
28= MG
30 Jaguar
31 SsangYong
32 Mercedes-Benz
33 Chrysler
34 Audi
35 Jeep
36 Porsche
37 Bentley

http://www.whatcar.com/news/honda-named ... urer-2015/

Prvo sta mi je zapalo za oci je pozicija hjundaija i kije. Koriste 90% iste delove a toliko veliki razmak

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shandu90
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Re: Izveštaji o pouzdanosti automobila

Post od shandu90 » 05 Jun 2016, 13:26

Kako bentley poslednji kad kazu da je 75% njih i dalje u voznom stanju?

Sent from my LG-H440n

Difermo
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Re: Izveštaji o pouzdanosti automobila

Post od Difermo » 05 Jun 2016, 13:46

Bem li ga. Ko ce ga znati :D
Dosta sam googlao i citao razne komentare o pouzdanosti. Definitivno je lexus u top listi. Pa toyota, honda, mazda ...
Po tome ova lista http://www.autoexpress.co.uk/best-cars/ ... 16-results izgleda jako realna

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shandu90
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Re: Izveštaji o pouzdanosti automobila

Post od shandu90 » 05 Jun 2016, 13:49

Lexus grrr :D IS mi se svidja strasno, i ovaj novi dzipcic NX je odlican. Puls hybrid mafia.

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Re: Izveštaji o pouzdanosti automobila

Post od Difermo » 05 Jun 2016, 13:56

Da lexus je vrh :)
Samo sto nema uvoznika za nase podrucje :D
Lepo mi sto vidim na ovoj listi (deo za pouzdanost) da je kia ceed dobro rangirana. Lep autic.

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Ji 4Tze
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Re: Izveštaji o pouzdanosti automobila

Post od Ji 4Tze » 05 Jun 2016, 15:15

Ček, bune te Hyundai i Kia a ne Škoda, Seat, VW i Audi a iste delove koriste :)
Boringly average, but also perfect for school run mums

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shandu90
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Re: Izveštaji o pouzdanosti automobila

Post od shandu90 » 05 Jun 2016, 15:17

Sada su pod toyotinom cizmom, bas je pricao jedan sa drugog foruma da je drug (toyotin menadzercic tralala) dosao nx-om po njega.

Sent from my LG-H440n

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Mladen7
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Re: Izveštaji o pouzdanosti automobila

Post od Mladen7 » 05 Jun 2016, 15:20

Pa Škoda je jednostavnija malo, kod folcike su malo a OOOO mnogo zakomlikovali i eto rezultata :mrgreen:

Meni je čudno da je BMW ovako loše plasiran :nemampojma:

Difermo
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Re: Izveštaji o pouzdanosti automobila

Post od Difermo » 05 Jun 2016, 16:02

Zato mi je realniji ovaj podatak sa autoexpress-a
U samom vrhu su japanci koji se drze zajedno. Tu se isticnu skoda fabia mkIII i skoda octavia mkIII, hyundai i10 mkII i BMW 4 MKI
Pa pretezno sve japanci. E od Volvo V40 krecu KIA Sportage i KIA Ceed, malo francuzi pa onda nemci koji se tu drze zajedno sa francuzima.
Tako da ispada da su nova fabia i octavija dosta dobre, a V40, Sportage i Ceed kvalitetniji od mnogo, mnogo nemaca i francuza

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Xepoj87
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Re: Izveštaji o pouzdanosti automobila

Post od Xepoj87 » 05 Jun 2016, 19:28

Best for in-car tech

1. Tesla Model S Mk1
2. Lexus GS Mk3
3. SEAT Leon Mk3

Toliko o listi :kuku:

EDIT:
Tek sada vidim da je ovo user satisfaction...samim time, totalno bespoentna lista.
Veče u kome se svi slazu je protraceno.
Prvi znak gluposti je potpuno odsustvo stida.

Difermo
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Re: Izveštaji o pouzdanosti automobila

Post od Difermo » 06 Jun 2016, 14:41

Pa ja sam prvenstveno mislio na pouzdanost auta.

A ako ides na kredibilitet, onda nijedna lista nije pouzdana. Pa pogledaj samo nemacku TUV. Sve nemacki proizvodjaci u samom vrhu. A kamoli da izbace golfa sa neke liste. Teski lobi

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